phcoin Privacy Policy

About This Policy

This Privacy Policy ("Policy") describes how phcoin ("we", "us", "our") collects, uses, stores, and discloses personal information in connection with your use of the phcoin online casino and sports betting platform, accessible at phcoin.net ("Platform"). It applies to all registered players, visitors, and individuals who interact with phcoin through any channel, including the Platform website, customer support, email, and live chat.

This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. phcoin is committed to maintaining the privacy and security of your personal information in accordance with these laws and the standards set by PAGCOR as part of its licensing requirements.

Please read this Policy carefully before registering an Account or using any feature of the phcoin Platform. By creating an Account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

Data Controller

The data controller responsible for your personal information on the phcoin Platform is phcoin, a PAGCOR-regulated online gaming operator serving players in the Philippines. As data controller, phcoin determines the purposes and means of processing your personal data and is responsible for ensuring your data is handled lawfully, fairly, and transparently.

phcoin has designated a Data Protection Officer (DPO) in accordance with the requirements of the National Privacy Commission. You may contact the phcoin DPO at any time for privacy-related concerns, data subject rights requests, or to obtain further information about our data processing activities. All DPO correspondence should be directed to our official support email: [email protected], with the subject line "Data Protection Officer – Privacy Request".

Data We Collect

phcoin collects personal data through several channels: directly from you during registration and account use, automatically through your interaction with the Platform, and from third parties such as identity verification providers and payment processors. The categories of personal data we collect are described below.

phcoin does not knowingly collect sensitive personal information as defined under RA 10173 (such as health records, political affiliations, or biometric data beyond ID photos required for KYC) unless expressly required by regulatory obligation. Where sensitive personal information must be collected, you will be explicitly notified and separate consent obtained.

How We Use Your Data

phcoin processes your personal data for clearly defined purposes only. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The primary purposes for which phcoin processes your personal data are as follows:

• Account Management: To create, maintain, and administer your phcoin Account, including processing your registration, managing your login credentials, and maintaining your account preferences and settings.
• Identity Verification (KYC): To verify your identity and age in compliance with PAGCOR licensing requirements and the Philippine Anti-Money Laundering Act. phcoin is legally required to confirm that all players are at least 21 years of age and are bona fide Philippine residents.
• Transaction Processing: To process deposits, withdrawals, and game transactions securely in Philippine Peso via GCash, PayMaya, BPI, BDO, Metrobank, and 7-Eleven CLiQQ. Financial data is used solely for the purpose of completing your requested transactions and maintaining accurate financial records.
• Legal and Regulatory Compliance: To meet phcoin's obligations under Philippine law, including reporting to the Anti-Money Laundering Council (AMLC), responding to lawful requests from PAGCOR, the NPC, and other competent authorities, and maintaining records as required by law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeover, bonus abuse, and other security threats to the phcoin Platform and its players.
• Responsible Gaming: To monitor gameplay patterns and identify players who may be exhibiting signs of problem gambling, in order to fulfil our responsible gaming obligations under PAGCOR's framework. This includes tracking responsible gaming limit settings and self-exclusion status.
• Customer Support: To respond to your queries, complaints, and requests submitted via live chat, email, or any other support channel available on the phcoin Platform.
• Platform Improvement: To analyse aggregated, anonymised data on how players use the Platform, in order to improve our game offerings, user interface, payment flows, and overall service quality.
• Marketing Communications: Where you have opted in, to send you personalised promotional offers, bonus notifications, and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time.

Legal Bases for Processing

Under the Philippine Data Privacy Act of 2012, phcoin relies on the following legal bases to process your personal data:

• Consent (Section 12(a), RA 10173): For marketing communications, optional data collection beyond what is strictly necessary for the service, and any processing of sensitive personal information. You may withdraw consent at any time without affecting the lawfulness of prior processing.
• Contractual Necessity (Section 12(b), RA 10173): For processing necessary to perform the contract between you and phcoin – specifically, providing the gaming services, processing deposits and withdrawals, and maintaining your Account.
• Legal Obligation (Section 12(c), RA 10173): For processing required to comply with Philippine law, including KYC verification under PAGCOR conditions, AMLC reporting obligations, and NPC data management requirements.
• Legitimate Interests (Section 12(f), RA 10173): For fraud prevention, security monitoring, platform analytics, and responsible gaming monitoring, where phcoin's legitimate interests in protecting the Platform and its players do not override your fundamental rights and freedoms.

Sharing Your Data

phcoin does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your personal data only in the following limited circumstances:

• Regulatory and Law Enforcement Authorities: phcoin is required by law to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and Philippine law enforcement agencies when lawfully requested or when mandatory reporting obligations apply. Such disclosures are made strictly on a need-to-know basis and in compliance with applicable legal procedures.
• Identity Verification Providers: phcoin uses licensed third-party KYC and identity verification service providers to assist with age verification and document authentication. These providers process your identity data under strict data processing agreements and are prohibited from using your data for any purpose other than verifying your identity for phcoin.
• Payment Processors: To process deposits and withdrawals, phcoin shares relevant financial data with your chosen payment provider (e.g., GCash, PayMaya, BPI, BDO, Metrobank). These providers are independently regulated financial institutions operating under Philippine Bangko Sentral ng Pilipinas (BSP) oversight.
• Game Technology Providers: Game providers supplying JILI slots, live dealer tables, and other game content may receive session and game-outcome data as necessary to deliver their games and support game integrity. These providers operate under strict contractual confidentiality obligations.
• IT and Security Service Providers: Third-party providers supporting phcoin's platform infrastructure, cloud hosting, fraud detection, and cybersecurity may process your technical and gaming data as data processors acting under phcoin's instructions.
• Professional Advisers: Legal counsel, auditors, and financial advisers may access personal data on a confidential, need-to-know basis where required to provide professional services to phcoin.

Cookies & Tracking Technologies

phcoin uses cookies and similar tracking technologies to operate the Platform, improve your experience, and gather analytical data. A "cookie" is a small text file placed on your device when you visit a website. phcoin uses the following categories of cookies:

• Essential Cookies: Strictly necessary for the Platform to function. These include session authentication cookies that keep you logged in during a gaming session and security cookies that protect against cross-site request forgery (CSRF). These cookies cannot be disabled without impairing Platform functionality.
• Functional Cookies: Remember your preferences, such as your preferred language, display settings, and responsible gaming limit configurations, so you do not need to re-enter them on each visit.
• Analytical Cookies: Collect aggregated, anonymised data on how players navigate and use the Platform, helping phcoin identify areas for improvement. Individual players are not identified through analytical data.
• Marketing Cookies: Used only where you have explicitly consented to receive personalised promotional content. These cookies help phcoin deliver offers relevant to your gaming preferences and avoid showing you promotions for games you do not play.

You can manage your cookie preferences through your browser settings at any time. Disabling non-essential cookies will not prevent you from using the core features of the phcoin Platform, but some functionality (such as saved preferences) may be affected. Please note that blocking essential cookies will prevent login and access to your Account.

Data Retention

phcoin retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy or as required by applicable Philippine law. The following retention periods apply:

Upon expiry of the applicable retention period, phcoin will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Anonymised data may be retained indefinitely for statistical and analytical purposes.

Data Security

phcoin implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the phcoin Platform is encrypted using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using phcoin.
• Encrypted Data Storage: Sensitive personal and financial data stored on phcoin servers is encrypted at rest using AES-256 encryption. Database access is restricted to authorised personnel only.
• Access Controls: phcoin operates a strict role-based access control (RBAC) system. Employees and contractors access personal data only on a need-to-know basis, and all access is logged and auditable.
• Multi-Factor Authentication: Administrative access to phcoin's data systems requires multi-factor authentication. Players are strongly encouraged to enable two-factor authentication (2FA) on their own Accounts.
• Regular Security Audits: phcoin undergoes periodic third-party penetration testing and security audits to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: phcoin maintains a documented data breach response plan in accordance with NPC Circular 16-03. In the event of a personal data breach that poses a real risk of serious harm, phcoin will notify the NPC within 72 hours and affected data subjects without undue delay.

Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phcoin. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request".

phcoin will respond to all verified data subject rights requests within 15 business days of receipt. If a request is complex or high in volume, this period may be extended by a further 15 business days, with written notice provided to you explaining the reason for the extension. All requests are free of charge unless they are manifestly unfounded or excessive.

Children and Minors

The phcoin Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR's minimum age requirement for online gambling in the Philippines. phcoin does not knowingly collect personal data from individuals under 21 years of age.

If you are a parent or guardian and believe that a minor has registered an Account or provided personal data to phcoin without your consent, please contact us immediately at [email protected]. Upon verification, phcoin will close the Account, delete all associated personal data, and void any transactions or winnings generated through the Account.

Cross-Border Data Transfers

phcoin operates primarily within the Philippines and processes the majority of player data on servers located within Philippine jurisdiction or in jurisdictions that provide an adequate level of data protection. Where it is necessary to transfer personal data outside the Philippines – for example, to game technology providers or platform infrastructure partners operating in other countries – phcoin ensures that such transfers are carried out only:

• To countries recognised by the National Privacy Commission as providing adequate data protection standards;
• Under legally binding data processing agreements that impose data protection obligations equivalent to those under RA 10173; or
• With your explicit informed consent, where neither of the above applies.

phcoin will not transfer your personal data to jurisdictions that do not provide adequate protection without first implementing appropriate safeguards, and we will inform you of any such transfer in advance where required by law.

Marketing Communications

phcoin may send you marketing communications about promotions, new games, sports betting events, and platform updates. We will only send marketing communications where you have explicitly opted in to receive them during registration or through your Account settings.

Marketing communications from phcoin may be delivered via:

• Email to your registered address;
• SMS to your registered Philippine mobile number;
• In-platform notifications when you are logged into your phcoin Account.

You may withdraw your consent to marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from phcoin;
• Updating your communication preferences in your phcoin Account settings; or
• Contacting our support team at [email protected] with the subject line "Unsubscribe from Marketing".

Withdrawal of marketing consent will take effect within five (5) business days. Please note that opting out of marketing does not affect transactional and service communications, such as deposit confirmations, withdrawal notifications, KYC requests, and important account security alerts, which phcoin must send regardless of marketing preferences.

Changes to This Policy

phcoin may update this Privacy Policy from time to time to reflect changes in our data processing practices, new legal obligations, or improvements to our services. Where changes are material – meaning they significantly affect your rights or how phcoin uses your data – we will provide advance notice of at least seven (7) days before the updated Policy takes effect, via email to your registered address and/or a prominent notice on the phcoin Platform.

The "Last Updated" date at the top of this Policy reflects when the most recent revision took effect. We encourage you to review this Policy periodically to stay informed about how phcoin protects your personal data. Your continued use of the Platform after any updates to this Policy constitutes your acceptance of the revised terms.

If you object to any material change to this Policy, you may request closure of your Account and withdrawal of your balance before the effective date of the change by contacting phcoin support. We will process such requests promptly and with no penalty.

Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way phcoin processes your personal data, please contact our Data Protection Officer directly. We are committed to resolving all privacy-related concerns promptly and fairly.

If you are not satisfied with phcoin's response to your privacy concern, or if you believe that phcoin is processing your personal data in violation of the Philippine Data Privacy Act of 2012, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the independent regulatory authority responsible for enforcing RA 10173 and protecting the data privacy rights of all Filipinos.

You may file a complaint with the NPC through their official channels. phcoin encourages all players to first attempt to resolve concerns directly with our Data Protection Officer before escalating to the NPC, as we are committed to addressing all legitimate privacy concerns at the platform level in the first instance.